Communication & Teamwork Skills For Processs Improvement

Type:
Class lectures, practical exercises, participative training videos

Duration:
Number of sessions: 7 sessions
Length of sessions: 4 hours
Total hours: 28 hours

Target audience:

The course is designed for employees from all organizations, profit or non-profit, public or private, service or manufacturing. The skills learned apply to business owners, company executives, local. state and federal officials, health care professionals, financial professionals, middle managers, administrative personnel, and employees of manufacturing and service organizations.

Summary of content:

Application of interpersonal communication skills.

Components of verbal and non-verbal communication

Improving communication as a speaker; both voice and body-language

Issues that effect listening, personal listening inventory, active listening skills

Interpersonal feedback and non confrontational conflict resolution.

Teamwork: synergy, team roles, stages of development, decision techniques.

Meeting skills: planing, structure, control, documentation

Group dynamics within team meetings and between conflicting teams.

Objectives and benefits:

The objectives are for participants to develop abilities to improve interpersonal and team communication skills. Students will be able to list, discuss and demonstrate good speaking and listening skills including use of eye-contact and active listening techniques. Students will be able to plan and implement effective, productive meetings. They will be able to clarify issues and participate in decision-making within project teams or process improvement teams

Originator: Gene Oster

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